PRIVACY POLICY | ENKA EXCLUSIVE SRL
PRIVACY POLICY
Last updated: May 30, 2026
1. DATA CONTROLLER
The personal data collected through this website is processed by:
ENKA Exclusive SRL
Rue du Parc 97
4470 Saint-Georges-sur-Meuse
Belgium
VAT Number: BE1030012217
Email: info@enkaexclusive.com
Hereinafter referred to as "ENKA Exclusive" or the "Data Controller."
2. COMMITMENT TO DATA PROTECTION
ENKA Exclusive places great importance on protecting the personal data of its customers, visitors, and users.
This Privacy Policy aims to transparently inform users about the collection, use, storage, and protection of their personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and applicable Belgian legislation.
3. PERSONAL DATA COLLECTED
When using the website and its services, ENKA Exclusive may collect the following personal data:
Identification Data
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First and last name
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Postal address
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Email address
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Telephone number
Customer Account Data
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Username
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Encrypted password
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Order history
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Purchase preferences
Order Information
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Products ordered
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Amounts paid
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Transaction history
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Returns and refund information
Payment Information
Payments are processed through secure payment providers supporting Bancontact, Visa, and Mastercard.
ENKA Exclusive never has access to customers' complete banking details.
Technical Data
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IP address
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Device type
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Browser type
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Operating system
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Browsing data
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Data collected through cookies and similar technologies
Marketing Data
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Marketing preferences
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Newsletter interactions
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Responses to advertising campaigns
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Interests inferred from browsing activity
Customer Reviews
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Name or nickname
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Product reviews
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Ratings submitted
4. PURPOSES OF PROCESSING
Personal data is collected to:
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process orders and payments;
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deliver products;
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manage returns, exchanges, and refunds;
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create and manage customer accounts;
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provide customer support;
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respond to contact requests;
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send administrative communications relating to orders;
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send newsletters and promotional offers where consent has been given;
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measure website traffic;
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improve user experience;
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prevent fraud and abuse;
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comply with legal and tax obligations.
5. LEGAL BASIS FOR PROCESSING
Processing activities are based on:
Performance of a Contract
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order processing;
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payments;
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deliveries;
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returns;after-sales service.
Compliance with Legal Obligations
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accounting;
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taxation;
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administrative obligations.
Legitimate Interest
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website security;
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fraud prevention;
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service improvement;
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protection of ENKA Exclusive's legal rights.
Consent
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newsletters;
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analytics cookies;
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marketing cookies;
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personalised advertising.
6. DATA RECIPIENTS
Personal data may only be shared with the following recipients when necessary:
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Wix.com Ltd. (website hosting and infrastructure)
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Payment service providers
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DHL for order deliveries
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IT and technical service providers
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Marketing service providers
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Public authorities where required by law
Personal data is never sold to third parties.
7. GOOGLE ANALYTICS
The website uses Google Analytics to measure website traffic and analyse user behaviour.
Google Analytics may collect information including:
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pages visited;
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session duration;
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traffic sources;
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interactions with the website.
Where required by applicable law, these processing activities are based on the user's consent.
8. META PIXEL AND FACEBOOK / INSTAGRAM ADVERTISING
The website uses Meta Pixel to:
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measure the effectiveness of advertising campaigns;
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analyse visitor behaviour;
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display personalised advertisements on Facebook and Instagram.
These processing activities are carried out only with the user's prior consent.
9. NEWSLETTER
Users may voluntarily subscribe to the newsletter.
The data collected is used to:
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send commercial communications;
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present new collections;
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communicate promotional offers;
announce events and new arrivals.
Users may withdraw their consent at any time by clicking the unsubscribe link included in every newsletter.
10. ORDER DELIVERY
To fulfil deliveries, certain personal data may be shared with DHL, including:
first and last name;
delivery address;
telephone number;
email address.
Only the information strictly necessary for the delivery is transmitted.
11. INTERNATIONAL DATA TRANSFERS
Some service providers used by ENKA Exclusive, including Wix and certain technology partners, may process personal data outside the European Economic Area (EEA).
Where such transfers occur, they are protected in accordance with the GDPR through appropriate safeguards, including the Standard Contractual Clauses approved by the European Commission.
12. DATA RETENTION
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Indicative retention periods include:
Customer data: 10 years
Accounting and tax records: 10 years
Prospect data: 3 years after the last contact
Newsletter data: until consent is withdrawn
Cookies: maximum 13 months
13. SECURITY
ENKA Exclusive implements appropriate technical and organisational measures to ensure:
confidentiality;
integrity;
availability;
protection against unauthorised access.
14. YOUR RIGHTS
Under the GDPR, every data subject has the right to:
access;
rectification;
erasure;
restriction of processing;
object to processing;
data portability;
withdraw consent at any time.
Requests may be sent to:
15. COMPLAINTS
If you believe that your rights have not been respected, you may lodge a complaint with the Belgian Data Protection Authority.
16. CHANGES TO THIS PRIVACY POLICY
ENKA Exclusive reserves the right to amend this Privacy Policy at any time in order to comply with legal, regulatory, or technical developments.
17. CONTACT
For any questions regarding this Privacy Policy:
ENKA Exclusive SRL
4470 Saint-Georges-sur-Meuse
Belgium
Email: info@enkaexclusive.com