SHIPPING & RETURNS POLICY | ENKA EXCLUSIVE SRL

Shipping

 

All ENKA Exclusive orders are carefully prepared and shipped via DHL, our trusted international delivery partner.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number, allowing you to monitor your parcel in real time.

Delivery times may vary depending on the destination country. The estimated delivery times are provided for guidance only and may be affected by customs clearance procedures, local carriers, or other circumstances beyond our control.

Please note that customs duties, import taxes, or other local charges may apply to orders shipped outside the European Union. Any such charges are the responsibility of the recipient.

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Returns

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We hope you are completely satisfied with your order. However, if you wish to return an item, you have 15 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Not have been worn, used, or damaged;

• Be returned with all original tags attached;

• Be returned in its original packaging.

ENKA Exclusive reserves the right to refuse any return that does not comply with these conditions.

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Exchanges

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We do not offer direct exchanges.

If you require a different size, colour, or style, please return the original item in accordance with this policy and place a new order through our website.

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Return Shipping Costs

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For orders delivered within the European Union, a prepaid DHL return label is included in your parcel.

For orders shipped outside the European Union, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

Returned items remain the customer's responsibility until they are received by ENKA Exclusive. We therefore recommend using a tracked shipping service.

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Refunds

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Once we have received and inspected your return, you will be notified by email of the outcome of your refund request.

If your return is approved, your refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, processing times may vary and can take several business days.

Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

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Damaged or Incorrect Items

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If you receive an item that is damaged, defective, or does not match your order, please contact us as soon as possible at info@enkaexclusive.com so that we can resolve the issue promptly.

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Contact

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For any questions regarding shipping or returns, please contact us:

ENKA Exclusive SRL
Email: info@enkaexclusive.com